Purple Octopus
Custom Metal Cards
Every card we make is custom — designed around you, produced by hand, and built to last. Because of that, our process includes multiple design rounds before anything goes into production. We want you to love it before we make it.
If something goes wrong on our end, we make it right. No argument.
When you place an order, a deposit is required to begin the design process. This covers the time and work that goes into creating your card concept.
We work through up to three rounds of design with you. If after three rounds you're not happy with the direction and choose not to proceed, your deposit will be refunded in full — no questions asked.
Once you have approved the final design and given us the go-ahead to proceed to production, the deposit becomes non-refundable. At that point, materials are committed and production begins.
Custom goods are made specifically for you. Once you have signed off on the final design, we are unable to accept change-of-mind cancellations or offer refunds. This is consistent with your rights under the Australian Consumer Law as it applies to custom-made products.
If you have any hesitation at the design approval stage, please raise it — that's exactly the right moment to do so.
If your cards arrive with a manufacturing defect — a production fault, a printing error, or something that doesn't match the approved design — we will remake them at no cost to you.
To raise a manufacturing issue, contact us within 7 days of receiving your cards at hello@purpleoctopus.cards. Please include your order reference number and a photo showing the issue. We'll be in touch promptly to arrange a resolution.
Issues raised outside of 7 days from receipt will be assessed on a case-by-case basis.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes those statutory rights.
If you're unsure about any aspect of this policy before ordering, please get in touch — we're happy to talk it through.
Last updated July 2026
Premium materials and finish.
Designed around you.
Built to be kept. Remembered.
Your story. Your card. Your way.